Warranty Claims

Defacto Wireless Distribution does not offer any warranty other than the manufacturers warranty to any products sold by Defacto Wireless Distribution. All Warranty claims will be processed through the manufacturer of the product.  Please Refer All Warranty Claims to the Manufacturers Warranty Policy.

Returns other than Warranty

No purchase will be accepted after (30) thirty-days from the date of delivery. A Return Merchandise Authorization (RMA) number must accompany all returns, unless otherwise specified. To request an RMA, Please contact your sales representative or email brad@defactowireless.com

All items must be returned in “new condition”: clean, in original packaging, undamaged, with no missing parts. Products, Instructions and accessories must be in resalable condition. All returned are subject to a 25% restocking fee. Damaged items returned for refund will not be accepted under any circumstance. Customer will have the option to the equipment either; repaired and shipped back at their cost, or sent back as-is at their cost.

if at the time of exchange, a product is no longer available, that product will be replaced by a substitute deemed suitable at the discretion of Defacto Wireless Distribution.

Refunds for credit card purchases will be credited back to the original credit card only, cash or check refunds will be mailed to the original customer’s billing address.

Credit will only be issued upon arrival and approval of returned products.